I am so mad at my supposed business banker that I sent an uncharacteristic email to him (he was not in, or I would have given him the verbal version -- with a lot more expletives). Here's the background: I had personal accounts (checking, saving -- standard deal) and added on business accounts. A few months later, the business account required an address change and contact person change. All kinds of errors were made at this small request:
- First, I received business checks with the home address. (Oh, we'll fix that.)
- Next, I received business checks with the business address, but it was incorrect! Another call and emails. (It's fixed.)
- Then, I received a change of address notification at home instead of business. Another call. (Okay, we updated it.)
- Then, I received a statement addressed to someone who was not even authorized on the account. (Oh, we just used the old info. Okay, it's fixed.)
- Most recently, my personal debit card was declined (for an online purchase, thank god!) for an address mismatch. Guess what? WF changed my personal address to my business address.
Seriously, this should not be that complicated. Can they really not handle someone having two profiles/addresses -- one personal, and one business? You know what, Wells? I CAN quit you... and I just might. Let's see how you handle this latest screw-up. I might end up publishing the full names of all involved parties if you continue this bureaucratic BS!
Here's the email I just fired off... complete with all-caps passages and multiple exclamation points? I'm a madwoman!
JOSEPH:
I'm sorry, but ARE YOU MESSING WITH ME? It can't possibly be that you're doing this on purpose!
Why did you change the address on my personal accounts?! I cannot believe that four tiny accounts -- two personal and two business -- are causing such confusion to a business banker who should have experience with customers who hold many accounts.
I haven't been using my business checking account at all until this has been verified as cleared up, and boy, am I glad! I just experienced a CC decline on my PERSONAL account because of an address mismatch... and I finally figured out from talking with Wells Fargo customer service and the manager at your branch that it's because the address on my personal account was changed to my business address. Why is this causing such confusion? I am seriously considering CLOSING ALL OF MY ACCOUNTS and strictly using my other outside bank accounts.
I have four accounts:
One is personal checking (ending in XXXX).
One is personal savings (ending in XXXX).
These were paired as part of your standard checking-savings deal.
These accounts and all of the associated debit cards (XXXX, XXXX) are associated with the following names (ONLY THESE) and address:
XXXXX X Grant (XXXX)
XXXXX X Grant (XXXX)
[address redacted]
[address redacted]
One is business checking (ending in XXXX).
One is business savings (ending in XXXX).
These were paired as part of your standard checking-savings business deal.
These accounts and the ONLY ASSOCIATED DEBIT CARD (XXXX) are associated with the following name (ONLY) and address:
XXXXX X Grant (XXXX)
Sugarsock LLC
PERSONAL CORRESPONDENCE -- WHICH INCLUDES STATEMENTS, ADDRESS CHANGE NOTIFICATIONS, PROMOTIONS, AND ANY OTHER WELLS FARGO MAIL TO XXXXX X GRANT AND XXXXX X GRANT (THE INDIVIDUAL) ABOUT PERSONAL ACCOUNTS -- GOES TO THE PERSONAL ADDRESS OF [address redacted].
BUSINESS CORRESPONDENCE -- WHICH INCLUDES STATEMENTS, ADDRESS CHANGE NOTIFICATIONS, PROMOTIONS, AND ANY OTHER WELLS FARGO MAIL TO XXXXX X GRANT (REPRESENTATIIVE) ABOUT SUGARSOCK BUSINESS ACCOUNTS -- GOES TO THE BUSINESS ADDRESS OF [address redacted].
IS THERE ANY OTHER CONFUSION ABOUT MY ACCOUNTS?
I spoke with the manager of your branch today and was informed that the best way to handle this is to go into a branch. My previous visits to your branch, multiple calls, and emails have clearly not worked, so I have doubts about whether another visit to a branch will help. I am going to try tomorrow -- so don't bother trying to fix this yourself... I'm sure it will be messed up in some new, previously unimaginable way.
- First, I received business checks with the home address. (Oh, we'll fix that.)
- Next, I received business checks with the business address, but it was incorrect! Another call and emails. (It's fixed.)
- Then, I received a change of address notification at home instead of business. Another call. (Okay, we updated it.)
- Then, I received a statement addressed to someone who was not even authorized on the account. (Oh, we just used the old info. Okay, it's fixed.)
- Most recently, my personal debit card was declined (for an online purchase, thank god!) for an address mismatch. Guess what? WF changed my personal address to my business address.
Seriously, this should not be that complicated. Can they really not handle someone having two profiles/addresses -- one personal, and one business? You know what, Wells? I CAN quit you... and I just might. Let's see how you handle this latest screw-up. I might end up publishing the full names of all involved parties if you continue this bureaucratic BS!
Here's the email I just fired off... complete with all-caps passages and multiple exclamation points? I'm a madwoman!
JOSEPH:
I'm sorry, but ARE YOU MESSING WITH ME? It can't possibly be that you're doing this on purpose!
Why did you change the address on my personal accounts?! I cannot believe that four tiny accounts -- two personal and two business -- are causing such confusion to a business banker who should have experience with customers who hold many accounts.
I haven't been using my business checking account at all until this has been verified as cleared up, and boy, am I glad! I just experienced a CC decline on my PERSONAL account because of an address mismatch... and I finally figured out from talking with Wells Fargo customer service and the manager at your branch that it's because the address on my personal account was changed to my business address. Why is this causing such confusion? I am seriously considering CLOSING ALL OF MY ACCOUNTS and strictly using my other outside bank accounts.
I have four accounts:
One is personal checking (ending in XXXX).
One is personal savings (ending in XXXX).
These were paired as part of your standard checking-savings deal.
These accounts and all of the associated debit cards (XXXX, XXXX) are associated with the following names (ONLY THESE) and address:
XXXXX X Grant (XXXX)
XXXXX X Grant (XXXX)
[address redacted]
[address redacted]
One is business checking (ending in XXXX).
One is business savings (ending in XXXX).
These were paired as part of your standard checking-savings business deal.
These accounts and the ONLY ASSOCIATED DEBIT CARD (XXXX) are associated with the following name (ONLY) and address:
XXXXX X Grant (XXXX)
Sugarsock LLC
[address redacted]
[address redacted]
NO OTHER CONTACT PEOPLE SHOULD BE ON THESE ACCOUNTS.[address redacted]
PERSONAL CORRESPONDENCE -- WHICH INCLUDES STATEMENTS, ADDRESS CHANGE NOTIFICATIONS, PROMOTIONS, AND ANY OTHER WELLS FARGO MAIL TO XXXXX X GRANT AND XXXXX X GRANT (THE INDIVIDUAL) ABOUT PERSONAL ACCOUNTS -- GOES TO THE PERSONAL ADDRESS OF [address redacted].
BUSINESS CORRESPONDENCE -- WHICH INCLUDES STATEMENTS, ADDRESS CHANGE NOTIFICATIONS, PROMOTIONS, AND ANY OTHER WELLS FARGO MAIL TO XXXXX X GRANT (REPRESENTATIIVE) ABOUT SUGARSOCK BUSINESS ACCOUNTS -- GOES TO THE BUSINESS ADDRESS OF [address redacted].
IS THERE ANY OTHER CONFUSION ABOUT MY ACCOUNTS?
I spoke with the manager of your branch today and was informed that the best way to handle this is to go into a branch. My previous visits to your branch, multiple calls, and emails have clearly not worked, so I have doubts about whether another visit to a branch will help. I am going to try tomorrow -- so don't bother trying to fix this yourself... I'm sure it will be messed up in some new, previously unimaginable way.
